Privacy regulation

Purposes of the data processing (privacy statement)

The personal details you enter if you order something from Freshz.ie will not be sold to external parties. We handle your data with care and keep it in a secure location. You will therefore not receive advertising from external parties and they will never approach you. We will never sell your details to external parties. Your data is therefore confidential and is not used by others.

“In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.”

Contact details:

Freshz Companies BV

Address: Peizerweg 97 9727 AJ Groningen The Netherlands

Telephone: +31 851 149 060

Mail: info@freshzcompanies.com

25 - 09 - 2020

Freshz is part of Freshz Companies BV Your privacy is for Freshz Companies B.V. very important. We therefore adhere to the privacy law. This means that your data is safe with us and that we always use it properly. In this Privacy Policy we explain what we do at the webshop Freshz with information that we learn about you.

If you have any questions or want to know exactly what we keep about you, please contact Freshz Companies B.V..

Responsibility

Responsible for the processing of personal data is:

Freshz Companies B.V.

Peizerweg 97 M1

9727 AJ Groningen

Chamber of Commerce number 78077281

The data protection officer can be reached via info@freshzcompanies.com

Processing order

When you place an order with us, we use your personal data to handle it properly. We may then give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.

For this we use:

- address details;
- telephone number;
- billing address;
- payment details;
- e-mail address;
- IP address.

We need this information because of the contract we conclude with you. We keep this information up to 2 years after your order has been completed and up to seven years afterwards (that is the legal retention obligation).

Contact form and newsletter

With the contact form you can ask us questions or make requests.

For this we use:

- e-mail address;
- IP address;
- name and surname.

We do this on the basis of your permission. We keep this information until we are sure that you are satisfied with our response, then we will keep your data for a maximum of 7 years, whereby your data will be deleted or destroyed after this period. This period is based on the legal retention obligation.

You can subscribe to our newsletter. Here you can read news, tips and information about our products and services. You can cancel this subscription at any time. Every newsletter contains an unsubscribe link.

Your email address will only be added to the list of subscribers with your permission. This data is kept for up to 3 months after you canceled the subscription.

Statistics and Profiling

We keep statistics about the use of our webshop. We use these statistics to improve our online store, for example to show only relevant information. We can combine your personal data to learn more about you. We will of course respect your privacy at all times. If you do not want this, you can always report this to us.

We use your IP address for this. We have a legitimate interest in this. Our business partners, Google Analytics, Visual Website Optimizer, Bing Ads, Outbrain and Facebook store this information.

Advertisement

We would like to send you advertisements about offers and new products or services. We do this:

- by email

You can object to this advertisement at any time. Each email contains an unsubscribe link.

Disclosure to other companies or institutions

We will only pass on your data to other parties if this is really necessary for our services. For example, we pass on your data to:

• our delivery partners, so that your order is also delivered to the correct address;
• IT service providers, so that our webshop works optimally and we can offer you the right service;
• customer service support, so that we can adequately answer your questions and / or complaints;
• In suspicious situations we are obliged to share customer data with government authorities.

We call the above parties processors. These processors only process the personal data on our behalf. We have concluded a processing agreement with the processors in which the processor is obliged to comply with all obligations under the Personal Data Protection Act, the European General Data Protection Regulation and this privacy policy. A list of our processors can be requested from the data protection officer.

Where is your data stored?

We store your data in various databases. Your data is almost always stored within the European Union. Only the data flow of data related to the sending of our newsletters goes through the United States of America, through Mailchimp, this party has registered under the so-called Privacy Shield, which offers sufficient protection.

Cookies

Our webshop uses cookies. Cookies are small files in which we can store information so that you do not have to enter it every time. But we can also see that you are visiting us again. You can disable the placing of cookies via your browser, but some things from our webshop will no longer work properly. For more information, please see our cookie policy on our website.

Security

Security of personal data is very important to us. To protect your privacy, we take the following measures: - Access to personal data is protected with a username and password. We use secure connections (Secure Sockets Layer or SSL), which protects all information between you and our website when you enter personal data. We keep logs of all requests for personal data.

Changes to Privacy Policy

When our webshop changes, we must of course also adjust the privacy policy. So always pay attention to the date above and check regularly for new versions. We will do our best to also announce changes separately.

View, change and delete your data

If you have any questions or want to know what personal data we have about you, you can always contact us. See the contact details below.

Freshz Companies B.V.
Peizerweg 97 L1
9727 AJ Groningen
The Netherlands

VAT: NL861256359B01
COC:78077281
Mail: info@freshzcompanies.com

You have the following rights:

- receive an explanation of what personal data we have and what we do with it
- access to the exact personal data we have
- having errors corrected
- having outdated personal data removed
- withdrawal of consent
- object to a particular use

Make sure you always clearly state who you are, so that we can be sure that we do not modify or delete data from the wrong person.

To file a complaint

If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisory authority. This is called the Dutch Data Protection Authority.

Contact details

Freshz Companies B.V.
Peizerweg 97
9727 AJ Groningen
The Netherlands

VAT:NL861256359B01

COC:78077281